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earlk2488517798
Participant
June 6, 2017
Question

Missing Tags from all photos that were previously tagged

  • June 6, 2017
  • 1 reply
  • 1912 views

I have been using PSE 14 for several weeks. Everything appeared to work fine after backing up (full back up) to a Seagate external hard drive from an HP Win 7 computer using PSE 12. After restoring my catalog onto a new HP Win 10 computer with PSE 14 on it, all  my tags that were previously on various photos are gone. These tags were not the result of facial recognition, but were individually added and attached to the photos.

Does anyone have any idea what happened??? I see other individuals have had similar problems restoring into PSE 15???

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    1 reply

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    June 7, 2017

    Hi,

    Sorry for the inconvenience.

    Requesting you to provide more details here:

    1. Which all tags are getting missed? Is it specific to people tags or similar issue is happening with keywords and places tags as well.

    2. Can you see those tags on right panel (Click on Info/Tags icon present on action panel in media view)

    3. Restoring PSE12 catalog to PSE14, did the conversion went fine?

    Thanks,

    Anwesha

    E
    earlk2488517798Author
    Participant
    June 10, 2017

    Anwesha, Thank you very much for your interest and prompt response . Here answers to your inquiry about my problem: 

    1) all the tags on the "actual photos"  of all categories/subcategories were gone and also the pictures on the subcategories on the right side panel were not present. 

    2) the tags on the right panel including categories and subcategories were present sans pictures.  

    3) the restoration from PSE 12 from a Win 7 computer to PSE 14 on another computer with Win 10 went fine.

    When I clicked on a category or subcategory all the pictures in that subcategory were present but no category/subcategory tag were on any of the pictures. I went into Edit/preferences and realized that I needed to click on "large tag/icon". Then all the pictures in the right panel in the categories and subcategories showed up as they were supposed to, but no tags showed up on the pictures in the Album.

    I suspect that after PSE 12 it was decided that it wasn't necessary to put tags on the pictures in the album as it took up lots of space especially if there were multiple tags on any given picture ( indicating that the picture was included in multiple categories or subcategories)? 

    It is too bad that the tags on the pictures in the album are no longer present because they allowed an easy way to see the location of the pictures in the various categories and subcategories. This was a nice convenience.

    E Koenig

    burchs43920065
    burchs43920065
    Participating Frequently
    September 23, 2017

    Was there an answer somewhere I missed? Same problems. I add tags, Categories and Sub_Categories. They appear in the thumbnail then immediately disappears. When I look for them at a later time, they're gone. I use an iMac and Elements 15 that I purchased last week! Help please, this is frustrating!

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