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M
morriss56204508
Participant
January 8, 2017
Question

Missing thumbnails

  • January 8, 2017
  • 1 reply
  • 181 views

I recently installed elements 15 on my Mac OS Sierra.  It happily and correctly incorporated my previous catalogues (elements 13), but when I tried to upload new photos, whether from file or from the camera the thumbnails would, not display the picture, only the hourglass icon.  When I zoomed to the max the picture showed correctly, and it also showed correctly in the editor, but not in the organizer.  any ideas as to what I need to do to correct this?

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 9, 2017

    Hi,

    Please select all such images having hourglass , right click on them and select Update Thumbnails for Selected Items. This should set the thumbnails right.

    Please get back to me if the issue still persists.

    Thanks,

    Arshla

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