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A
Anonymous
December 29, 2023
Question

Mobile app

  • December 29, 2023
  • 3 replies
  • 1289 views

Hallo,

 

I have a official license for photoshop element and premiere. When I install the mobile app I get the message " your adobe elements mobile app trial has expired"

How can I solve this?

 

thanx

    This topic has been closed for replies.

    3 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    January 30, 2024

    Have you tried contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com.

    Thonic61
    Thonic61
    Participating Frequently
    March 11, 2024

    ... ich habe es mitlerweile einfach aufgegeben für mein Problem eine Lösung zu finden - es gibt ja auch noch durchaus andere Apps die man auf einem iPAD nutzen kann. Diese müssen dann nicht zwingend von Adobe kommen.

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    January 2, 2024

    Hi @27139388,

     

    Can you please check if you're using the same email ID to sign in to the mobile and desktop apps? 

     

    Regards,

    Medha

    Thonic61
    Thonic61
    Participating Frequently
    January 24, 2024
    Hello everyone,

I've had exactly the same problem since the last update of the mobile app - unfortunately you can no longer recognize a requester for logging in, the screen is not completely displayed on the mobile device. See attached screenshot.

Greetings Thomas

     

    Thonic61
    Thonic61
    Participating Frequently
    January 24, 2024

    After you have deleted the app, you can then enter your Adobe ID for a new installation - unfortunately with the same success - see screen above. "Your Adobe Elements Mobile App trial has expired"

     

    :O(

    Walter_H
    Walter_H
    Legend
    December 29, 2023

    Hello,

    What version of Photoshop Elements are you using?

    The mobile app is available in English as a public beta to the licensed users of:
    • Photoshop Elements 2023 and Premiere Elements 2023 desktop applications.
    • Photoshop Elements 2024 and Premiere Elements 2024 desktop applications.

    --Walter in Davie, FL
    A
    Anonymous
    December 29, 2023

    Hello,

     

    I'm using elements 2024 desktop version on a mac.

    The mobile app iOS version.

     

    Remimase

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