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Anonymous
Dec 29, 2023 3:24 PM UTC
Question

Mobile app

Hallo,

 

I have a official license for photoshop element and premiere. When I install the mobile app I get the message " your adobe elements mobile app trial has expired"

How can I solve this?

 

thanx

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    11 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Jan 30, 2024 6:50 AM UTC

    Have you tried contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com.

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    Thonic61
    Thonic61
    Known Participant
    Mar 11, 2024 2:42 PM UTC

    ... ich habe es mitlerweile einfach aufgegeben für mein Problem eine Lösung zu finden - es gibt ja auch noch durchaus andere Apps die man auf einem iPAD nutzen kann. Diese müssen dann nicht zwingend von Adobe kommen.

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    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    Jan 2, 2024 7:24 AM UTC

    Hi @27139388,

     

    Can you please check if you're using the same email ID to sign in to the mobile and desktop apps? 

     

    Regards,

    Medha

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    Thonic61
    Thonic61
    Known Participant
    Jan 24, 2024 9:24 AM UTC
    Hello everyone,

I've had exactly the same problem since the last update of the mobile app - unfortunately you can no longer recognize a requester for logging in, the screen is not completely displayed on the mobile device. See attached screenshot.

Greetings Thomas

     

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    Thonic61
    Thonic61
    Known Participant
    Jan 24, 2024 9:38 AM UTC

    After you have deleted the app, you can then enter your Adobe ID for a new installation - unfortunately with the same success - see screen above. "Your Adobe Elements Mobile App trial has expired"

     

    :O(

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    Walter_H
    Walter_H
    Legend
    Dec 29, 2023 4:12 PM UTC

    Hello,

    What version of Photoshop Elements are you using?

    The mobile app is available in English as a public beta to the licensed users of:
    • Photoshop Elements 2023 and Premiere Elements 2023 desktop applications.
    • Photoshop Elements 2024 and Premiere Elements 2024 desktop applications.

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    --Walter in Davie, FL
    Anonymous
    Dec 29, 2023 5:01 PM UTC

    Hello,

     

    I'm using elements 2024 desktop version on a mac.

    The mobile app iOS version.

     

    Remimase

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