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Ben the Normal Human
Participant
January 15, 2024
Question

Mobile Elements Beta app does not work

  • January 15, 2024
  • 2 replies
  • 169 views

I have been trying to use the Adobe Elements mobile beta app for a few weeks, but cannot get passed the first login screen. I am told my trial has exprired, and that I need to license a desktop app to get access. I already have a Premiere Elements 2024 license on my account. I have signed out and signed back into this account. I have cleared the app cache & storage. I have tried emailing the email address on the related Help page and Google Play store listing (it's the same email address) but I get a response from Adobe's mailer daemon saying the email address does not exist. I spent almost an hour with support on chat this morning only to be told that there is no support for Beta apps, and was told to post here. So as a final hail mary: How can I use the freaking mobile beta app, or who can I send this feedback to?

 

In case it matters, I have a Windows license of premiere elements, and am trying to access the beta on an Android 14 device.

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    2 replies

    Glenn 8675309
    Glenn 8675309
    Legend
    March 2, 2024

    It's somewhat like the Elements Web accessed through the editor, but is lacking many of the abilities you see in the web page when you go to elements web.   


    Below is a screenshot of elements web, accessed thru the editor.  The only thing you can create with your phone is the pattern overlay. no photo collage. 

    For me, as is, it's borderline useless and lacks many tools that lots offree apps offer. 

    B
    Ben the Normal HumanAuthor
    Participant
    March 2, 2024

    Are these boards not monitored by Adobe employees at all?

     

    Why do Adobe have a product that doesn't work with no way to talk to anyone about that? Why release a beta if there is no way for users to provide feedback?

     

    Has anyone been able to use this app beyond the free trial?

    Glenn 8675309
    Glenn 8675309
    Legend
    March 2, 2024

    Yes, I do play with it every once in a while with no issues, ever.   It's limitied to what you can do with it, don't think it's the full version off the desktop app.   Think of it as a bunch of quick actions and presets. 

    If you a running the free 30 day trial, that is why you probably get the notification about it being expired.   When you first set it up on your android device you do have a choice to sign in-- choose "sign in with adobe"-  you then will have to upload images and videos. 

    Pretty darn sure (99.999999% sure) you can't edit videos, only view them.

    There may be some android devices the beta app is not campatible with- the google play store will let you know that. 

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