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Han33016688kxut
Participant
October 18, 2023
Question

.MOV file showing as black when imported into photoshop 2023

  • October 18, 2023
  • 1 reply
  • 596 views

After I updated my photoshop to the latest version, it stops showing contents of my mov files and renders a still black screen. Anyone experiencing the same issue or know the fix?

    1 reply

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    October 19, 2023

    What OS are you using? 

    Are you getting a message that the a codec is not installed?

    Does the video come from an iPhone or iPad?

    Is the video shot in HEVC?

     

    Whatever your answers may be, the easy solution is to use a free utility called Handbrake to convert the files to .mp4.  You can convert the files in batches.

     

    Personally, I have had similar issues with .mov files from my iPhone.   The problem for me on Windows is that the Microsoft High Efficiency extension that I purchased (for $1) with Win 10 does not seem to work with Win 11 after I upgraded the OS on my machine, and I have found it impossible to delete the extension and reinstall it.  But, to be honest, I haven't spent much time on the problem because I have other solutions available.

     

     

    H
    Han33016688kxutAuthor
    Participant
    October 19, 2023

    Thanks for your reply.

    Mac Monterry latest version. 

    Did not get that message!

    Video comes from Mac screen recording, not mobile device

     

     

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