Skip to main content
fader5
fader5
Inspiring
November 8, 2023
Answered

MOV FILES missing video playback

  • November 8, 2023
  • 2 replies
  • 1603 views

Videos that were shot with my Panasonic DMC-FZ28 will not show video only audio in PEOrganizer 24. When imported in Premiere Elements 2024 they are fine. These play fine in Windows Media Player and  in Organizer I get only a white screen and audio. MOV files shot with other devices play fine. Is there a CODEC I'm missing?

 

 

Device name DESKTOP-MG1BDU5
Processor Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz
Installed RAM 16.0 GB
Device ID 68A82E4D-48C3-49E8-A263-6D120EDDEFBF
Product ID 00330-50417-31130-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
Edition Windows 10 Pro
Version 22H2
Installed on ‎9/‎18/‎2021
OS build 19045.3570
Experience Windows Feature Experience Pack 1000.19052.1000.0

    This topic has been closed for replies.
    Correct answer Greg_S.

    One of the reasons that .mov files don't play in Elements is if they are recorded in an HDR color space.    Elements does not support those files (which are frequently found in iPhone videos).   See this article to determine whether your files fit this model.  (And note that Premiere Elements will probably not play them either.)

     

    So, having said that, I suggest you convert your files to MP4, using Handbrake, which is a well-known and free utility.  Handbrake can batch process multiple files.

    2 replies

    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    January 26, 2024

    One of the reasons that .mov files don't play in Elements is if they are recorded in an HDR color space.    Elements does not support those files (which are frequently found in iPhone videos).   See this article to determine whether your files fit this model.  (And note that Premiere Elements will probably not play them either.)

     

    So, having said that, I suggest you convert your files to MP4, using Handbrake, which is a well-known and free utility.  Handbrake can batch process multiple files.

      C
      charless31968712
      Participant
      January 27, 2024

      Thanks Greg. I've converted a batch to MP4 using Handbrake as you suggested. They work fine in Elements now. Your point about batch processing is really important -- I had been avoiding the option of converting all the files as I assumed it would be too time-consuming, but in batches it's OK. 

      C
      charless31968712
      Participant
      January 26, 2024

      I have similar problem with some old .mov files in Organizer of Photoshop Elements 2024 (though running in Windows 11 Pro, version 22H2). Files probably also shot with a Panasonic camera. With your question about Codec, related discussions in this Community suggest downloading MediaInfo app to help identify Codec. You can get it free from Microsoft store.

      With my .mov files, this showed the video Codec ID as  "jpeg". But I've no idea what to do next with that information about Codec. Maybe you do!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices