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davidf91269941
davidf91269941
Participant
January 10, 2019
Question

Move tool has stopped working properly in Elements 12

  • January 10, 2019
  • 1 reply
  • 569 views

Hi. I use Elements 12 on a PC at work and all has been fine. Suddenly, and for no reason, the move tool no longer works properly. I can still grab an image and move it around the page, but I cannot drag it onto a different page (I used to just drag it up to the tabs at the top). Also, whenever I open an image now it is automatically locked - that didn't use to happen either. I know Elements 12 is a bit old now, but really hoping someone can help me.

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 10, 2019

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    Mac or Windows, and EXACTLY which version of the operating system?

    Have you recently allowed an operating system update?

    Recent Mac AND Windows operating systems have been known to cause "odd" problems

    Are you using a computer Administrator account with full read/write permission?

    davidf91269941
    davidf91269941Author
    Participant
    January 10, 2019

    Thanks John. Never in my life used a forum and completely out of my depth. Also, this is where you realise I am a complete novice when it comes to the technical side of things. So, in response to your message:

    Mac or Windows, and EXACTLY which version of the operating system? - just found the following, so hope that is the info you need:

    Adobe Photoshop Elements Version: 12.0 (12.1 (20140303.12.1.49334)) x32

    Operating System: Windows 8 64-bit

    Version: 6.2

    Have you recently allowed an operating system update? - Not sure. This computer automatically updates from time to time when I close it down at the end of the day. So it may have done? I checked for updates within Photoshop Elements itself just now and it says it is all up to date.

    Are you using a computer Administrator account with full read/write permission? - Sorry I don't know how to answer that one, but I believe so.

    Hope that is of some help.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 10, 2019

    OK... I'm on Win10 so this may not be the same for Win8

    Right click the command window at the very bottom left of the screen

    Select SETTINGS in the pop up window

    Select UPDATE & SECURITY in the next window

    Select VIEW UPDATE HISTORY

    Every time Windows does an update, there is the chance of something going awry with a program

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver https://www.amd.com/en/support

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    Other than a device driver possibly needing to be updated, I have no other ideas

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