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malcolmc14118330
Participant
November 13, 2018
Question

Moving Photoshop Elements to a new laptop

  • November 13, 2018
  • 1 reply
  • 284 views

This always seems to be a problem. I purchased Photoshop Elements 15.0 a few years ago and have been very happy with it. I have just purchased a new laptop and moving /installing my programs onto it. I have downloaded Photoshop Elements 15.0 but when I enter the correct 24-digit serial number dialog says this is invalid. On troubleshooting page I have tried some of the solutions (solution 1 said use the correct installer but I have NO IDEA what that is!; solution 2 said delete activation base files but the particular ones are not on my computer!; solution 3 run the CC cleaner tool which I did; solution 4 says run in trial mode then convert but I can't download elements15 in trial mode; solution 5 create a new account - I've done this and tried to reinstal but it still rejects my 24-digit serial number. I have tried logging into my adobe account to check the correct serial number is on record and it does not show my elements software at all!)

Soooo. Very frustrated over trying to do what everyone must do when they upgrade computers!

    This topic has been closed for replies.

    1 reply

    Adobe Employee
    November 13, 2018

    Hi,

    We regret the inconvenience you've faced.

    Request you to place contact our support team for quicker resolution:Contact Customer Care 

    Thanks.

    malcolmc14118330
    Participant
    November 13, 2018

    Followed your link which gave me a whole load of new options. Selected what seemed to be most sensible and ended up back in this forum!!

    Not good enough Adobe.

    99jon
    Legend
    November 13, 2018

    Try the link again.

    1. Choose Less Common Options – Unregistered Products
    2. Choose Photoshop Elements & Premiere Elements
    3. Choose Licensing and activation
    4. Click blue button - Show me my contact options
    5. Click Chat