Multiple system crashes on Mac M1

Forum|Forum|4 years ago
July 29, 2021
2 replies
390 views

Hi, almost every second day, my Mac (MacBook Pro with M1) hangs up and must be hard rebootet (see system crash report enclosed). Console shows that "PhotoshopServer [1271]" is the crashing process. I am in MacOS 11.4. Any idea? Which additional information do you need?

PhotoshopServer_2021-07-29-063555_MacBook-Pro-von-Volker-crash.zip

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T

Test Screen Name

Legend

The crash report shows a crash in Adobe Elements 2021 Organizer.app, on macOS 11.4, running the app with Rosetta. The crash shows that the app can't load a library. But I'm puzzled. This is an app crash report. The app will stop with an Apple message. It isn't a hang (there is no crash report on a hang, since by definition something is still running). You won't get it if you do a hard reboot. What are your symptoms exactly? It might be that the crash is happening at that time.

V

Volker16B8Author

Participant

Thanks for picking up with a detailed question! The symptom exactly: usually, I just close the monitor of my macbook and let it go to sleep. Sometimes (I think especially after almost every overnight "sleep" phase), the apple logo pops up with a progress bar. The progress bar stops in the middle and then I see a black screen and I see the cursor (and can also move the cursor with the touchpad). But I cannot do anything else - just a black screen and a movable arrow cursor. So my only way out is a hard reboot (with a x sec push of the fingerprint button). And after the system does this hard reboot, I always had a photoshop crash report in my log files..... And idea???? Can it be because of photoshop/organizer or do I need to search somewhere else? If so: where???

John T Smith

Community Expert

Is this a question about Premiere Elements (this forum) or Photoshop Elements (a different program) or Photoshop (yet another program)

Which ever program, what is the version?

V

Volker16B8Author

Participant

Hi. Oh Sh.... posted in Premiere Elements Forum... it is about Photoshop Elements. At least that is what I think and what I extract from the crash report. I have both installed (Prem and PS Elements). Version 2021. Photoshop in detail is 19.0 (20210304.m.156367) x64.

John T Smith

Community Expert

I'm on Windows so I don't know... is Photoshop Elements 2021 certified to run "directly" on Mac M1 or do you need the intermediate Apple program... Rosetta?

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