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H
HJSKK
Known Participant
October 18, 2025
Answered

My brandnew Photoshop Elements 2026 can not handle CR3 files.

  • October 18, 2025
  • 4 replies
  • 353 views

My brandnew Photoshop Elements 2026 can not handle CR3 files.

A message appears that thsi file type is nos supported, although it does appear in the list of supported file types.

 

Does anyone know how to solve this problem?

 

Regards, Erna

Correct answer Jeff Arola

It would be worth installing the Camera Raw plugin again by going to Help>Install Camera Raw.

Maybe something went wrong during the previous install.

 

Then after the install restart your computer.

4 replies

J
john_3522
Participant
October 18, 2025
I bought Elements 25 and sent it back for a refund because it's total rubbish. It's RAW file tools are a step back, no histogram and no selective sharpening tools etc that I had on my old Elements 13.

Sent from Outlook for Android<>
Jeff Arola
Community Expert
Jeff ArolaCommunity ExpertCorrect answer
Community Expert
October 18, 2025

It would be worth installing the Camera Raw plugin again by going to Help>Install Camera Raw.

Maybe something went wrong during the previous install.

 

Then after the install restart your computer.

H
HJSKKAuthor
Known Participant
October 18, 2025

I already tried it twice. But shutting down and re-starting my computer might be useful.

I will try and hope I fill later find this messages back. 

Erna

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
October 18, 2025

According to Adobe the Canon EOS R6 requires Camera Raw 12.4 or newer and by installing Camera Raw you should have Camera Raw 17.3.1

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

 

 

If in Photoshop Elements you go to Help>About Plug-Ins and click on Camera Raw, what Version does it say?

Should be 17.3.1

 

H
HJSKKAuthor
Known Participant
October 18, 2025

17.3.1

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
October 18, 2025

What operating system are you using?

 

You installed Camera Raw by going to Help>Install Camera Raw from within the Photoshop Elements Editor?

 

Which Canon camera go you have?

H
HJSKKAuthor
Known Participant
October 18, 2025

Operating System: Windows 11
Installation: I think indeed via Help>Install Camera Raw

Canon EOS R6

 

Erna

H
HJSKKAuthor
Known Participant
October 18, 2025

I re-checked. Indeed for sure via Help>Install Camera Raw.

 

Erna

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