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Dowley111
Participant
May 3, 2017
Answered

My Elements 11 Organizer won't open

  • May 3, 2017
  • 2 replies
  • 508 views

Hi, When I try to open my Elements 11 Organizer it comes up with a notice saying "The default catalog could not be found. Please open or create a different catalog". I have used the same system for 3 years now and nothing has changed?! My hard drive still has plenty of room on it. Plse could you help me. Ta

This topic has been closed for replies.
Correct answer Anwesha Dev Chaudhary

Sorry for the inconvenience.

Please try out following steps and let us know if it helps:

1. Launch Elements Organizer with Shift key pressed.

Manage Catalogs dialog will pop up. Click on New to create a new catalog.

2. Once you are able to launch Organizer with a new catalog. Try switching to the older one from File > Manage Catalogs

All your catalogs would be listed down in that dialog. Select the catalog you want to open and click Open.

If the issue persists, try rebooting your machine once and then Repair/Optimize your catalog. Repair/optimize options are available in the same Manage Catalogs dialog.

Thanks,

Anwesha

2 replies

A
Anwesha Dev ChaudharyCorrect answer
Participating Frequently
May 4, 2017

Sorry for the inconvenience.

Please try out following steps and let us know if it helps:

1. Launch Elements Organizer with Shift key pressed.

Manage Catalogs dialog will pop up. Click on New to create a new catalog.

2. Once you are able to launch Organizer with a new catalog. Try switching to the older one from File > Manage Catalogs

All your catalogs would be listed down in that dialog. Select the catalog you want to open and click Open.

If the issue persists, try rebooting your machine once and then Repair/Optimize your catalog. Repair/optimize options are available in the same Manage Catalogs dialog.

Thanks,

Anwesha

D
Dowley111Author
Participant
May 7, 2017

Hi Anwesha,

Steps 1 and 2 worked, so thank you very much!

Step 3 didn't, so I can't see all of my catalogs but thats fine. I will just reload them.

Cant you tell me why this happened so that I can stop it from happening again, please.

~ Karlie

A
Adobe Employee
arshla jindal
Adobe Employee
May 3, 2017

Hi,

Request you to please mention the operating system and its version you are working upon.

We would be happy to assist you thereupon accordingly.

Thanks,

Arshla

D
Dowley111Author
Participant
May 3, 2017

Hi Arshla,

I use a iMac Snow Leopard. Version 10.9.5

Thank you

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