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sveinasak
sveinasak
Participant
January 30, 2021
Question

My photoshop Elements 2021 upgrade does not start after installing.

  • January 30, 2021
  • 2 replies
  • 216 views

My photoshop Elements 2021 upgrade does not start after installing.

WHY NOT?

Here is my computer config.

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System Information
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Time of this report: 1/30/2021, 02:25:21
Machine name: HP360-2
Machine Id: {5939A002-D870-40E4-848D-2231B7C6E391}
Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: Norwegian Bokmål (Regional Setting: Norwegian Bokmål)
System Manufacturer: HP
System Model: HP ENVY x360 Convertible 13-ar0xxx
BIOS: F.19 (type: UEFI)
Processor: AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx (8 CPUs), ~2.3GHz
Memory: 16384MB RAM
Available OS Memory: 14210MB RAM
Page File: 14620MB used, 42597MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

    This topic has been closed for replies.

    2 replies

    divyjain
    Adobe Employee
    divyjain
    Adobe Employee
    February 9, 2021

    Dear User,

    Did you get an Update Successful screen?

    If not, then it might have been the case that the update had failed. An update might have failed due to multiple reasons such a connectivity interruption, or user intervention.

     

    In Any case, you may try re-installing with an installer file.

    Steps to install :

    1. Goto https://www.adobe.com/products/photoshop-elements/download-trial/try.html#

    2. Click on Download Adobe Photoshop Elements 2021.

    3. Select "Windows 64-bit | English" (Here English would be the language in which you intend to use the application)

    4. Click on "Download Now"

    5. "PhotoshopElements_2021_LS30_win64.exe" file would be downloaded onto your system.

    6. Double-click the PhotoshopElements_2021_LS30_win64.exe file that you just downloaded.

    7. Follow the on-screen instructions.

    Note: Please remain connected to the Internet until the application installs completely on your system.

    Hope this helps resolve your query.

     

    Regards,

    Divy Jain

    S
    Svein5CF3
    Participant
    January 31, 2021

    I had hoped that someone had a theory about what could be the reason why the program does not start ???

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