My purchase PSE 2026 upgrade does not work...

Question

My purchase PSE 2026 Upgrade does not fully work...

I contacted Support, had 3 different sessions on remote, and the only thing that I got is a shortcut to use Photoshop Elements Editing, but I cannot access my full purchased PSE 2026 which includes the Organiser (when opening the App, it spins and never uploads), the App does not even appear on my account in “Apps”. Screenshots attached.

Would you recommend a full refund, and then I purchase the PSE 2026 (not the upgrade)?

Or can you sort the current situation out?

Thank you.

Peru Bob · Answer

There is no difference between the upgrade and full version. It’s the same software, just with a price discount.

Does your computer meet the minimum requirements?

https://helpx.adobe.com/photoshop-elements/system-requirements.html

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