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Correct answer Barbara_B_

I have looked everywhere in Adobe.com, but I can not find any e-mail address to Adobe sales.  I sent a mail to to sales@adobe.com but I only got an automated reply with some US/Canadian phone numbers listed. I am living in Norway, and I do not find any Norwegian sales site where I can make phone contact.


You can't do this by phone, but in the link I gave you, click on Still having trouble?, and then Chat with an Agent.

2 replies

K
kaarmikkAuthor
Participant
December 6, 2013

My Elements 12 is now working fine, thanks to the advice I got from Barbara B. on Dec, 3.  I hit the Chat button, but was a bit frustrated when I was no. 83 in the waiting line. Finally after several attempts and much patience I came in contact with a Support person and my problems were solved.  After a useful chat with Support, I was sent over to Sales.  Then they made a refund for the Windows version I had downloaded and directed me to a page from where I could buy and download the Mac version.  Then download and installation went as it should.

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Barbara_B_
Inspiring
December 6, 2013

Glad you got it straightened out, kaarmikk, but what a hassle. Sorry you had so much trouble.

B
Barbara_B_
Inspiring
December 3, 2013

Sorry you're having trouble. First of all, are you sure it's a serial number and not a redemption code? A PSE serial number is 24 digits beginning with 1057. If you have anything other than that it's probably a redemption code. If that's what you have, try this:

http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

K
kaarmikkAuthor
Participant
December 3, 2013

It is a serial number, 24 digits starting with 1057.  I bought Elements 12 yesterday on the Special Offer deal, and had big problems with the installation on my Mac.  I therefore downloaded the trail version.  The trail installation was OK, but the serial number I received by mail is not accepted.

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Barbara_B_
Inspiring
December 3, 2013

Oh, that's a problem several people have had. For some reason some mac folks have gotten windows serial numbers. You need to contact adobe sales directly, since they're the only ones who can straighten that out.

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