My solution to Photoshop Elements 2022 Installation Problem on new Windows 11 System

Forum|Forum|1 year ago
July 18, 2024
18 replies
5485 views

tl;dr: I needed the Microsoft Visual C++ 2013 Redistributables installed, not just the 2015-2022 version.

Thought I'd post this after struggling for hours to get Photoshop Elements 2022 installed on my new Windows 11 Dell XPS 8960. I had been using PE 2022 on a Win 10 system, and had never had a problem installing it. After setting up the new Win 11 system (local account only), and installing Norton 360 and a few other apps, I downloaded the PE 2022 installer and ran it. This resulted in failure with a "183" error code. I followed the link to Adobe's website, where there was some generic information stating that this is a "fairly generic error", with a few suggestions, none of which were specific to Photoshop Elements (most were from creative cloud apps). After looking around online, and looking at the install log file, I tried the following over several hours:

1. Pause Norton 360 while attempting install.

2. Delete the C:\adobeTemp folder before each new attempt at installation.

3. Because of error messages noting that MSVCR120.dll and MSVCP120.dll could not be found, installed MS Visual C++ Redistributables latest version (2015-2022). Turns out I had that anyway, so this didn't really help.

4. Reset Windows 11 (deleting all personal files and apps), then start with fresh account using Microsoft login. Attempted installing PE 2022 before installing any other apps (including Norton 360). Kept getting messages about the missing dll's.

5. Uninstalled and reinstalled the MS Visual C++ Redistributables (2015-2022, latest version, x86 and x64). Still getting the error messages about the dll's.

6. Finally: Installed the MS Visual C++ 2013 Redistributables. This finally allowed Photoshop Elements 2022 to install.

Show previous replies

C

cannga

Participant

Thank you for posting; this saved me a lot of time. I tried so many suggestions to correct for error 183 and MSVCR120.dll and nothing worked until I see your post. I didn't realize you STILL need Visual C++ 2013 even if your computer already has Visual C++ 2015-2022.

In my case I still had one more error message that went away after I uninstall and then re-install but this time using the DVD.

C

cannga

Participant

Above message is for installing Photoshop Elements 2022 in my laptop with Windows 11, bought 11/2024.

J

Joe_5417

Participant

Thank you for posting your solution. This solved my same issue with Photoshop Elements 2023. Saved me a lot of time.

T

taylorjmg

Participant

This worked for me with PSE 2023. Many thanks.

I tried only vcredist_x64.exe but found that I needed vcredist_x86.exe.

C

claus_0654

Participant

I am so happy to have found this solution scenario. By trying to install Photoshop Elements 2023 on my new PC I always got error messages (missing DLL-files and/or error code 183). Nothing was working whatever I tried (found many solution sceanrios on the web ...). What was working: after having installed MS Visual C++ 2013 I was successful - finally! Thank you!

T

trost123

Participant

Thank you so much!

My issue was unrelated to Adobe, but I had the same error trying to play the game Titanfall 2.

Tried just as many versions of VCRedist just like you to no avail, but only the version you advice worked!

J

JET08

Participant

Thanks a million for the C++ 2013 Redistributables gem of info. I too have lost countless hours trying to get this to complete with no help from Adobe. Loading that has finally got the programme loaded - not sure its operating yet but its closer.

J

James24647552bcv1Author

Participant

I should add an item 4.5 in the list of things I tried: installed and ran creative cloud. This didn't offer Photoshop Elements as an app to install, but had heard of others trying it. Didn't work for me.