Need help - (re)install directions 4 Elements 10 (5 disks) on both PC & Mac

Forum|Forum|7 years ago
March 29, 2018
2 replies
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I have a Windows XP Media Center Edition Svc Pk 3 *and* a macOS High Sierra I need to install Elements 10 (Photoshop & Premiere) on. Struggling to understand exactly how to do this. I've got 5 disks (or discs?) in my hands w/ serial numbers. I dont think I installed this properly years ago, trying over again and not sure if I already screwed up. Blah!!

XP: I uninstalled Elements and cleaned up remaining reminants w/ CCleaner. I inserted disk 1, followed the onscreen guide, first clicking on Photoshop and when that was done I followed the same w/ the Premiere. No directions followed. I dont know if I inserted the disk in my CD drive or my DVD drive (it was turned around) so now I'm afraid to move forward since I read this needs to be installed in a DVD drive AFTER I aready started. Can someone please tell me what to do at this point? Is there any way to tell if I used the DVD drive or if so far I've done this correctly....and if so, then what?

Not even gonna start installing on my Mac (less familiar w/ Macs) until I know what they hay I'm doing here...w/ a little lotta guidance . Thank you!

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VipinGupta

Adobe Employee

If you are able to start the installation process and finish it successfully using a CD drive, then its fine. You should be able to use the product without any issues.

And in case if you are facing issues, could you please share some more information about the errors and issues that you face?

Thanks

Vipin

skitzyTAuthor

Participant

Thank you both for responding.

ISSUES/ERRORs I’ve encountered that I recall before:

PC: I clicked to update the software and it would not. When I tried to sign in to my Adobe account thru the software it began to process the command (so it seemed) but just stayed on the moving orange/white candy-cane looking bar thingy for hours never completing the command. When the installation was done, no shortcut icons were installed on my PC desktop which can indicate something went wrong w/ the installation process (but I may have installed thru my CD drive and not my DVD drive as I read afterwards I should have done).

Uninstalling & starting installation over again. Yes, I can tell when the disc is done installing but I don’t know what to do after that disc, the link and discs aren’t consistent w/ each other for Windows. And after the 1st disc install says it’s done, kinda makes it seem done. There’s no msg to insert disc 2 (for example).

The link given basically says:

XP PC -- install Disc 1 & 4 only

Mac -- install Disc 3 & 5 only

But the print on my discs make it appear (doesn’t exactly say):

XP PC -- install Disc 1, 2, 3 & 4

Mac -- install Disc 3 & 5

Disc 1, 2 & 3 all say (righthand side):

-- To install for Windows: Start w/ Disc 1 (...okay, so then what?)

-- To install for Windows 7 64-bit: Start w/ Disc 2

-- To install for Mac OS: Start w Disc 3

Disc 4 says (righthand side):

-- Content (but in the upper left - Windows)

Disc 5 says (righthand side):

-- Content (but in the upper left - MAC OS)

NEED TO KNOW:

1. Which discs do I insert for my XP 32-bit Media Center Edition svc Pk 3?

2. Do I need to restart my PC & Mac after each disc or just go straight to the next disc?

3. I read it’s impt to sign-in to Adobe’s website prior to installation, start the installation process thru the download link, abruptly stop it, then start the install fr my disc. That sounds bizarre, is that accurate?

4. I also read Elements 10 is not compatible w/ macOS High Sierra (I have 10.13.4), that Adobe will not be offering any updates or fixes to compatibility issues so I should expect to have problems. Not sure if that info comes from Adobe and yeah, I know Microsoft stopped support a long time ago - I’m NOT upgrading.

5. I also read when downloading the software from the discs to the computer, it needs to be put in the same folder so it will install from the same place or it won't install properly, is this true? If so, can I just create a folder and put ‘em all in there?

VipinGupta

Adobe Employee

Instead of using the discs, can you please try to download the build from Adobe site(Download Photoshop Elements 13, 12, 11, 10, 9, 8, and 7 ) and install the product on your system. This will reduce the complexity of using multiple discs to install the app correctly.

For Serializing your product, you can follow the instructions present on the installation screens.

Please Uninstall the program from control panel, in case if you are able to see the app installed, in the list of installed programs. Then install the product using the build downloaded from the Adobe site.

For the desktop icon, in case if you are still not able to see it, then please see if there are folders created for PSE and EO into the following directory of your windows machine: C:\Program Files\Adobe. If you are able to see the folder, you should also see an .exe file created which can be used to create a shortcut on desktop and launch the app.

Regards,

Vipin