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Syncromesh
Participant
February 24, 2026
Question

Need to get in contact with Support Team for Perpetual Licenses to activate my P.E. 20024

  • February 24, 2026
  • 2 replies
  • 60 views

I have purchased a copy on Photoshop Elements 2024 & need to get it activated. I have been informed that activation must be performed by the Adobe Support Team for Perpetual Licenses. Only this team can manually activate the license. How do I get in contact with that group? Thanks.

    2 replies

    Legend
    February 24, 2026

    If it’s a new unopened retail DVD than you should be able to install it on your computer assuming it meets PSE 2024 system requirements.  Create a free Adobe account afterward and register it.

    If you received anything other than above it may be a pig in a poke, ie: not what the seller represented.  Best of luck.

    Peru Bob
    Community Expert
    Community Expert
    February 25, 2026

    @Phinny 

    PSE 2024 was not available on DVD, only by download.

    Legend
    February 25, 2026

    Thanks

    Peru Bob
    Community Expert
    Community Expert
    February 24, 2026

    When and from where did you purchase it?

    Adobe authorized resellers no longer sell PSE 2024.

    Syncromesh
    Participant
    February 24, 2026

    I recently purchased it on eBay recently & was told I need to get it working via that team.

    Greg_S.
    Community Expert
    Community Expert
    February 24, 2026

    I suggest you request your money back from the eBay seller.  As far as I know, Adobe will not activate a new, unused copy of Elements 2024.  If you want to ask Support, click on this link and it should open a chat support window.  If you don’t get a relevant answer from the chat bot, type in Agent and you should be linked to a live person.