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R
RedPam
Participant
February 14, 2020
Question

New iMac but Purchased Elements 2020 will not work

  • February 14, 2020
  • 2 replies
  • 464 views

Hi,

I have a new iMac with Catalina 10.15.3 and purchased Elements 2020 from Adobe Store and it will not work. Organizer & Premiere both open but Editor will not open.

Removed & re-installed and completed updates but will not work at all.

Any help gratefully received.

Thanks

 

This topic has been closed for replies.

2 replies

99jon
99jon
Legend
February 15, 2020

You may need to uninstall and re-install. Try using a different installer such as the trial version (it’s identical to the full version) and after installation activate with your serial number starting 1057.

99jon
99jon
Legend
February 14, 2020

Have you tried launching directly from Finder?

Applications >> Adobe Photoshop Elements 2020 >> Support Files

Inside the Support Files Folder right-click (control-click) on Adobe Photoshop Elements Editor and choose Open.

 

R
RedPamAuthor
Participant
February 14, 2020

Thanks for your reply. Yes, I have tried this but no joy. The home page opens but Photo Editor won't. No idea what to do - bought the software but it just won't work - a very expensive mistake. Will have to ask for a refund somehow. 

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