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R
RalphJ
Participant
August 23, 2021
Question

No Location Functionality in Elements Organizer

  • August 23, 2021
  • 3 replies
  • 398 views

I am trying to review and add location information to my photos and I don't seem to have any location functionality in Elements Organizer.  When I go to the Places tab, none of my photos show up in the Pinned section, even though many were thake with an iPhone XR and should have GPS data in the file.  When I go to the Unpinned section, the map area is blank so I cannot drag any photos to a location on the map and search for a location does not work.  I have a working internet connection.  Is there something I need to do to turn on the location functionality?  I am working with Organizer 2021 Version 19.

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3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
August 24, 2021

When all else fails . . . .  reboot!!  😁

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
August 23, 2021

Sorry.  I can't help you any further.  For my purposes, I find it more valuable to locate my photos using keyword tags rather than the Places utility.

R
RalphJAuthor
Participant
August 24, 2021

I have a large number of photos with GPS data, so I really need the automated capability that will assign locations to these pictures.  I hope some additional Adobe staff will look at this issue and be able to suggest a fix rather than a manual workaround that would be very time intensive.  Thanks.

R
RalphJAuthor
Participant
August 24, 2021

After powering down overnight, the location functionality seems to be working correctly this morning.  Thanks for your help with this.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
August 23, 2021

Maybe this HelpX article will be of assistance.

R
RalphJAuthor
Participant
August 23, 2021

Greg, Thanks for replying.  I have read this article over several timesbefore looking for something I have missed.  I don't have any of the functionality described in this article.  All my photos show up in the Unpinned Section, even though many of them have GPS Data in their file Metadata.  The map area is completely blank; just a big grey square.  I cannot drag files to the map area and I cannot add locations or search for locations.  None of this works.  What am I missing?

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