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C
chucktheweevil
Participant
July 4, 2017
Question

No place to license PE15

  • July 4, 2017
  • 4 replies
  • 771 views

I installed PE15. It was active and running. The program hung and I then closed it out. Now, when I trey to start PE15, it says "this product is not licensed, start PE editor to license.

When I go to the editor, I am already signed in and there is no place to enter activation code.

I signed out, signed back in and nothing, It doesn't even give me a trial window to enter the code.

I just reinstalled through the CD and never once asked me for an activation code.

Thanks

This topic has been closed for replies.

4 replies

C
chucktheweevilAuthor
Participant
July 24, 2017

Hi Dhananjay.

I downloaded and executed the application manager.

I started editor, and signed out. Closed the app and then signed back in

I signed back in and it said " my creative photography plan is now activated" ( I have a subscription)

But it gave me no where to enter a license number.

I bought PE from Amazon (disc) with a valid number - but no where during the process does it give me a place to enter.

Thanks

Dhananjay Sati
Community Manager
Dhananjay SatiCommunity Manager
Community Manager
July 25, 2017

Hi chucktheweevil,

Thanks for replying.

To activate Adobe Photoshop Elements 15 please follow the following steps :

- If Adobe Application Manager is installed successfully , please close it.

- Open Adobe Photoshop Elements

- Click "Help"

- If you are signed in then please sign out.

- Open Adobe Photoshop Elements again.

- Sign in with your adobe id & password.

- Enter your serial number to activate the software.

- Restart Adobe Photoshop Elements & test it.

Hope this helps

Thanks

Regards

Dhananjay

C
chucktheweevilAuthor
Participant
July 25, 2017

Thank you. I am away from the computer until the weekend, and will try

then.

Thank you.

On Mon, Jul 24, 2017 at 7:55 PM dhananjays36801738 <forums_noreply@adobe.com>

Dhananjay Sati
Community Manager
Dhananjay SatiCommunity Manager
Community Manager
July 5, 2017

Hi chucktheweevil ,

Thanks for posting in Adobe forum.

I understand you are facing issue to activate Adobe Photoshop Elements 15.

Firstly,

- Please click here to download Adobe Application Manager for Windows.

or

Please click here to download Adobe Application Manager for Mac.

- After installation please double click its icon on your desktop screen to complete the installation.(Windows)

- After installation please double click its icon by searching it on finder to complete the installation (Mac)

Secondly,

- Open Adobe Photoshop Elements

- Click "Help"

- If you are signed in then please sign out.

- Open Adobe Photoshop Elements again.

- Sign in with your adobe id & password.

- Enter your serial number to activate the software.

- Restart Adobe Photoshop Elements & test it.

Hope this helps

Thanks

Regards

Dhananjay

A
Adobe Employee
arshla jindal
Adobe Employee
July 5, 2017

Hi,

Apologies for this inconvenience.

Request you to please check if the following helps:

Software License Agreement reappears after you click Accept

Thanks,

Arshla

99jon
99jon
Genius
July 4, 2017

What happens when you launch the Editor in Expert mode? If you are signed in (you will see your email address under the help menu) then the software is activated.

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