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kevink5133569
kevink5133569
Participant
January 8, 2020
Question

No uninstaller listing for Elements 2020

  • January 8, 2020
  • 4 replies
  • 2125 views

Hello,

 

I installed and looked at the trial versions of Premiere Elements and Photoshop Elements 2020. I decided to to upgrade at this time. I uninstalled Premiere Elements using Revo Uninstaller. But when I went to uninstall Photoshop Elements, there was no listing inRevo or in the Programs and Features in windows. I am running Windows 10 Home. Is there any cleanup tool or any way to reinstate the add/remove entry.

 

Thank you,

Kevin

4 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 19, 2020

Kevin, are you having any problems related to Elements 2020 at present?  If it is still running on your machine, why don't you just delete the program folder from C:\Progam Files (and also the AppData folder).  If you're having some other problem, please describe it.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 17, 2020

@Kevink, have you tried the Microsoft Uninstall Troubleshooter?

kevink5133569
kevink5133569Author
Participant
January 19, 2020

Greg,

I hadn't heard of this before and just tried it. I would need to know the registry product key for PS Elements 2020 for it to have a chance of working. Google searches only turn up references to the install product key.

 

Thanks,

Kevin

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 12, 2020

The Adobe CC Cleaner tool is very confusing, but it CAN uninstall Elements programs.  Once you get through the first 2 screens, you should have something like this as your options:

I know its scary, but choose 1 [All].

 

This should then bring up the following screen with any Elements versions you have installed:

 

Enter the line number that corresponds with the version you want to delete and it should work.

    kevink5133569
    kevink5133569Author
    Participant
    January 12, 2020

    Ahh - thank you for this. I stopped at that first screen when I didn't see Elements there. I'll try again soon.

     

    Thank you

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    January 13, 2020

    Please let us know whether it works.

    Akash Sharma
    Akash Sharma
    Legend
    January 8, 2020

    Hi Kevin, 

     

    You do not need to uninstall trial version of an app if you want to upgrade to it. I'd suggest that you use Adobe CC Cleaner tool to uninstall Photoshop Elements 2020 from your computer and then reinstall it. See this article for more details: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    For information about reinstalling the app, see https://helpx.adobe.com/in/download-install/using/download-install-photoshop-elements.html 

     

    Thanks,

    Akash

    kevink5133569
    kevink5133569Author
    Participant
    January 12, 2020

    My apologies for a key typo in my original post. I meant to write that I decided NOT to upgrade at this time. I already looked at the cccleaner tool. It only applies to CC applications and the instructions for Elements programs is to use the uninstaller, which is now missing.

     

    Thank you,

    Kevin

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