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A
Anonymous
March 12, 2018
Question

Not able to install Elements 15

  • March 12, 2018
  • 3 replies
  • 1447 views

Windows 10, 64 bit

Install fails.  Indicates a problem with the Adobe Application Manager.  I have tried CCleaner and Cloud Cleaner.

Andrew

    This topic has been closed for replies.

    3 replies

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    March 13, 2018

    When the installer quits at 99%, do you see any error screen stating that installation failed, or does the installer simply crashes and do nothing?

    Thanks

    Vipin

    A
    Anonymous
    March 13, 2018

    I do not have creative cloud.  The error screen says the Adobe Application Manager has stopped working.  I uninstalled the previous Elements installation attempt.  Ran the Adobe cloud cleaner. Ran CCleaner. Installed new Application Manager, and tried Elements install again with same result.

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    March 14, 2018

    Sp when you try to install and you see the error message of Adobe Application Manager being crashed, then are you able to launch the product or see a desktop shortcut being created?

    If this is the case then it is quite possible that your product Elements was installed successfully, but only have issues with the Adobe Application manager.

    Could you see if you are able to see the desktop shortcut for Elements that you are installing?

    In case if you dont see the desktop icon being created, could check if you can see PhotoshopEditor.exe on the below location:

    C:\ProgramFiles\Adobe\<PhotoshopElements\PreimiereElements>

    If yes, please try to launch the product from there and if launched, create a desktop shortcut and see if you are able to the use the product as expected?

    Thanks

    Vipin

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    March 12, 2018

    Yes, Please download and install the latest Adobe Application manager, This should resolve your issue.

    Thanks

    Vipin

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    March 12, 2018

    Hi Andrew,

    Have you tried downloading/installing the latest application manager?

    Adobe - Adobe Application Manager : For Windows : Adobe Application Manager

    It is the same one for elements and Photoshop CC - I once had a problem when they both tried to do an update.

    Are you installing from DVD or download?

    Is there any error message?

    Brian

    A
    Anonymous
    March 13, 2018

    I am installing from a DVD.  Following your advice I downloaded the Adobe Application Manager.  Extracted to a folder on my desktop.  Clicked the setup exe.  It ran a progress bar indicating that it was updating, but did not show any other dialog boxes.  I does not show up in the programs list.  I tried to install Elements again, and it quits at 99%. citing the Application Manager having stopped.

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    March 13, 2018

    Hi,

    The application manager does not show in the application list as you don't directly run it.

    The only indication that the application manager has installed is that the dialog box disappears.

    Do you have creative Cloud running on your system?

    Have you tried the download version?

    Download Photoshop Elements | 2018, 15, and 14

    Brian

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