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R
Roger-B
Inspiring
June 17, 2023
Answered

Not able to install Photoshop elements 2023

  • June 17, 2023
  • 1 reply
  • 1376 views

Hi,

I have just downloaded the Photoshop Elements 2023. Something went wrong with the installtion and I get the message: Sorry, installation failed. With no error code.

When I start the installation, it says that is has found an already existing folder where an old installation resides. And I am not able to select another path where I can install the application. Anybody that has some good advices here?

Thank for your help.

Br

Roger

    This topic has been closed for replies.
    Correct answer Roger-B

    I also attach a picture of the three steps that fails, in case anybody else experience the same problem.


    I had to get help from Adobe support. They had to rename the Adobe folder in "C:\Program Files\Adobe" and "C:\Program Files (x86)\Adobe" before installing the program all over again.

    Case closed.

    1 reply

    hatstead
    hatstead
    Inspiring
    June 17, 2023

    Temporarily disable your antivirus prrgram and try to install again.

      R
      Roger-BAuthor
      Inspiring
      June 17, 2023

      Hi. I have McAfee antivirus. Do you mean disabling the Firewall function?

      R
      Roger-BAuthor
      Inspiring
      June 17, 2023

      I have now tried to disable the McAfee Firewall. It does not help, assuming that I have done it correct.

      The installation starts and counts up to 2% and the aborts. Same as earlier.... Strange!

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