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Roger-B
Inspiring
Jun 17, 2023 12:09 PM UTC
Answered

Not able to install Photoshop elements 2023

Hi,

I have just downloaded the Photoshop Elements 2023. Something went wrong with the installtion and I get the message: Sorry, installation failed. With no error code.

When I start the installation, it says that is has found an already existing folder where an old installation resides. And I am not able to select another path where I can install the application. Anybody that has some good advices here?

Thank for your help.

Br

Roger

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    Roger-BCorrect answer
    Inspiring
    Jun 28, 2023 3:06 PM UTC

    I also attach a picture of the three steps that fails, in case anybody else experience the same problem.


    I had to get help from Adobe support. They had to rename the Adobe folder in "C:\Program Files\Adobe" and "C:\Program Files (x86)\Adobe" before installing the program all over again.

    Case closed.

    View reply

    7 replies

    hatstead
    hatstead
    Inspiring
    Jun 17, 2023 4:45 PM UTC

    Temporarily disable your antivirus prrgram and try to install again.

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      Roger-BAuthor
      Inspiring
      Jun 17, 2023 5:04 PM UTC

      Hi. I have McAfee antivirus. Do you mean disabling the Firewall function?

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      Roger-BAuthor
      Inspiring
      Jun 17, 2023 5:14 PM UTC

      I have now tried to disable the McAfee Firewall. It does not help, assuming that I have done it correct.

      The installation starts and counts up to 2% and the aborts. Same as earlier.... Strange!

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