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drummermouse
Participating Frequently
April 4, 2021
Question

Not importing photo

  • April 4, 2021
  • 1 reply
  • 433 views

Hi

Please forgive my ignorance but I am a real newbie.

I have just imported a photo from my desktop which has loaded but I cannort view the picture, all I get is a grey square with an envelope inside. I also got this for several pictires I imported from Picasa.

I am assuming the pictures are not in the right format for Elements but is there any way to convert them?  

This topic has been closed for replies.

1 reply

hatstead
hatstead
Inspiring
April 4, 2021

What is the file format? How did the picture file get on the desktop? I assume that you can visualize it in a viewer that was installed on your computer.

Can you open the file(s) in Editor?

Windows or Mac?

Which version of Photoshop Elements?

    D
    drummermouseAuthor
    Participating Frequently
    April 5, 2021

    Hi, sorry I do not know the file format.

    It is a photo sent to my via What's App which I downloaded onto my desktop which I can open in my Pictures.

    I have tried opening it in both Elements11 and Editor but all I get is box saying "Could not complete your request because a SOFn, DQT, or DHT JPEG marker is missing before a JPEG SOS marker."

     

    MichelBParis
    MichelBParis
    Legend
    April 5, 2021

    This message points to a known issue with some jpegs coming from Whatsapp or similar social media. For some reason a special non standard exif field has been written in the descriptive metadata section of the jpegs. Elements and other apps which conforms truly to the standard don't open those file to protect you. Most simple apps simply ignore those fields.

    So, to open those files in the Elements editor, first open them in any of the simple image editors already on your computer and save them with another name. Those renamed files will open in the Elements editor.

     

    Other solution:

    Open the file first in Elements with the command File >> Open in camera raw. That command used to process mainly raw files will ignore the faulty metadata field.

    Once open, click 'Open in the editor' and you should get the image in your usual way.

    (Just pay attention to the menu on the middle of the bottom menu: choose 8-bits and not 16-bits.)

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