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peters57502480
peters57502480
Participating Frequently
February 23, 2018
Question

Not installing - 64 bit error

  • February 23, 2018
  • 1 reply
  • 330 views

Installation fails with the error that it only runs on a 64-bit machine. This is a 64-bit machine. So why the error?

    This topic has been closed for replies.

    1 reply

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    February 24, 2018

    Please tell the Elements version that you are trying to remove, along with the platform details on which you are using.

    peters57502480
    peters57502480Author
    Participating Frequently
    February 24, 2018

    Elements 2018, Windows 10 (fully updated). I'm trying to install, not remove.

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    February 24, 2018

    Sure, Sometimes even 32 bit OS runs on a 64 bit machine, could you please check the properties of your computer and verify if the OS is also a 64 bit and not a 32 bit.

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