Not installing on Mac OS Monterey

Forum|Forum|4 years ago
November 28, 2021
2 replies
1290 views

I am having trouble downloading my new 2022 PSE. I already have the Monterey downloaded. I read there's issues. Any solutions yet, so I can get it installed? It installs up to 8 percent but pretty much just stays there.

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VipinGupta

Adobe Employee

Installation should have went fine without any issues, although there is an issue with Mac OS 12.0.1 around launch of application.

Could you please collect logs using the Adobe log collector tool and share with us to investigate further: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Vipin

B

Beth220382248ign

Participant

Done! Hopefully this will bring about the needed changes! Pretty frustrating to purchase brand-new software, only to have it not work!

VipinGupta

Adobe Employee

When you used the log collector tool, it should have created a log folder containing all the logs - details of which is available on the screens when you are using that tool.

Could you please share those logs with me?

Thanks

Vipin

Glenn 8675309

Legend

All you can do is wait, no solutions yet.

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