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Participant
December 22, 2020
Question

Old computer crashed....serial number is already in use

Hi,

My old computer crashed and had to be replaced, on installing Adobe Photoshop

 E1ements 14 on my new pc I get ………..

The serial number is already in use by the max allowed computers . you must deactivate  another computer to use this product again on this computer …………

As my old pc was a right off I have no way of doing this.

Regards  

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1 reply

hatstead
Inspiring
December 22, 2020

Adobe Photoshop Elements Learn & Support

You need to contact Adobe  In the above link, click on the circle with 3 dots in it, lower right, to initiate a chat .session. Explain to the agent that you need help with activation, not with the software itself.

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