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Melinda26411102dfk7
Participant
Oct 3, 2022 5:33 PM UTC
Question

old version 10 is not accepting my serial number

I have registered my product. but once i download, it has me log in. then i have to activate my software. when i do that i type in the serial number again. but when i do this its stating the serial number is incorrect. ive tried this multiple times and every time is not correct. what do i need to do? how can i use my software? 

 

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1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Oct 3, 2022 7:03 PM UTC

Are you downloading from the product page of your Adobe.com account?  Have you tried copy and pasting the serial number for the product page that I have linked?

Just to be clear, does the message say that the serial number is invalid or that the program has been installed/activated on too many computers already?

If the copy-and-paste doesn't work, or if it is a too many activations issue, then you need to contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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