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Melinda26411102dfk7
Participant
October 3, 2022
Question

old version 10 is not accepting my serial number

  • October 3, 2022
  • 1 reply
  • 148 views

I have registered my product. but once i download, it has me log in. then i have to activate my software. when i do that i type in the serial number again. but when i do this its stating the serial number is incorrect. ive tried this multiple times and every time is not correct. what do i need to do? how can i use my software? 

 

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1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
October 3, 2022

Are you downloading from the product page of your Adobe.com account?  Have you tried copy and pasting the serial number for the product page that I have linked?

Just to be clear, does the message say that the serial number is invalid or that the program has been installed/activated on too many computers already?

If the copy-and-paste doesn't work, or if it is a too many activations issue, then you need to contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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