I purchased elements 13 a few years back but never used it but now want to install on laptop but get message key has been revoked. Is there anyway to get updated key Thanks Paul

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Paul34528600wqai

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Older version need key

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I purchased elements 13 a few years back but never used it but now want to install on laptop but get message key has been revoked. Is there anyway to get updated key

Thanks Paul

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Paul34528600wqaiCorrect answer

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Thanks to everyone who responded I contacted Adobe and they took very good care of me. Now to start learning the software.

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Paul34528600wqaiAuthorCorrect answer

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Thanks to everyone who responded I contacted Adobe and they took very good care of me. Now to start learning the software.

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Glenn 8675309

Legend

This may help:

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html#:~:text=Adobe%20blocks%20serial%20numbers%20that,activating%20or%20reinstalling%20Adobe%20software.

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hatstead

Inspiring

Paul,

If you installed it from a disk I assume that you have the serial number. Use that. If not, did you register the software with Adobe? If so, there should be a download link in your Adobe account.

Be aware that you can install the software on two computers, and if you wish to install on a third machine, you need to deactivate on one of the others.

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