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Inspiring
March 1, 2018
Question

On going Elements 10 Problem

  • March 1, 2018
  • 1 reply
  • 329 views

My Elements 10 fails to remember the serial number after a major Windows 10 update.  This happened some time ago and I was told to download Elements 10 from the Adobe website and install.  I did that and all was well until the recent major Windows Update.  Now almost everytime I want to use Elements I must re-enter the serial number.  Surely there must be an easy fix instead of removing and re-installing the software.  Continuing problems like this make me uneasy concerning newer Adobe software!

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1 reply

chzuckAuthor
Inspiring
March 5, 2018

I see, I guess Elements 10 is too old for anyone bother with.

99jon
Legend
March 5, 2018

You should normally only need to enter the serial number once, as long as you remain signed-in or don't choose to deactivate.

The only other suggestion, as the software was not designed for W10 is to try running in Windows compatibility mode.