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silvamayflower
silvamayflower
Participant
September 23, 2020
Question

Once again, can't use my photoshop elements 2020

  • September 23, 2020
  • 1 reply
  • 215 views

After a complete rebuild, I re-installed Photoshop Elements/Premiere 2020.  This was back in August.  Today I tried to access the programs but was unable to do so.  I tried to sign in and was told to 'start the trial'.  The programs were purchased in Sept 19, at the time of the release of 2020.  This is not the first time I've had a problem.

I also tried to 'contact' support, but received a message saying I had to 'sign in'.  As I was already signed in, I used the dropdown menu to try to access 'contact', but nothing happened.  So I can't access support either.

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    1 reply

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    September 23, 2020

    Are you sure you are signing in with the correct registered account?  Take a look at this thread to see if it offers you any guidance.

    silvamayflower
    silvamayflowerAuthor
    Participant
    September 23, 2020
    I have managed to get in. The sign-in screen is very confusing. It
    indicates that I don't yet have an account, so I have to behave as though
    I'm purchasing the program, then I get the screen which allows me to enter
    my code. All is well, but it's confused me like this before.

    Sylvia May
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