Oops! This code has already been redeemed using a different Adobe ID

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I can't access Elements Premiere 2022 as i keep being asked to sign in and register, when i go to enter my activation code I am presented with the following:

How do I resolve this?

Problem or error

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Greg_S.

Community Expert

Go to the Products page of the Adobe.com account that you used to register the program. It will contain your serial number.

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Peru Bob

Community Expert

Redemption codes can only be used once to obtain a serial number.

See here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

and here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

Or are you entering the serial number?

When and where did you purchase it from?

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D

David33088535onq9Author

Participant

Purchased from Software to go just over a year ago and I only have the 16 digit redemption code

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Peru Bob

Community Expert

Purchased from Software to go

By @David33088535onq9

They are not on the list of authorized Adobe resellers.

https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

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