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sydhsydh
Inspiring
March 16, 2017
Answered

Organiser 15 "has stopped working"

  • March 16, 2017
  • 2 replies
  • 576 views

When I open Organiser V15 it immediately flags up Eelements 15 Organiser has stopped working. Close program.

Photo Editor and Video Editor are working fine. Orgaiser fails even if I try to open it after Editor is open.

Where do I even start to locate the problem? I am at a loss how to find the problem.

    This topic has been closed for replies.
    Correct answer Anwesha Dev Chaudhary

    Sorry for the inconvenience.

    First of all, please try creating a new catalog and see if gets created.

    To create a new catalog, perform following steps:

    1. While launching Organizer, keep Shift key pressed

    2. Catalog Manager dialog will pop up

    3. Click on New to create a new catalog

    If you are able to create a new catalog without Organizer crashing, -

    4. Go to Edit > Preferences > Files

    5. Uncheck the option to automatically generate thumbnails of video files.

    6. Once done so, switch back to your older catalog from File > Manage Catalogs

    If issue still persists, I would request you to please share Event Viewer logs. Follow the steps mentioned in Photoshop Elements Editor Help | How to Find Crash Logs on Windows to get those logs

    Thanks,
    Anwesha

    2 replies

    joep15122776
    joep15122776
    Participant
    March 29, 2017

    Followed instructions and it worked like a charm! Thank you.

    S
    sydhsydhAuthor
    Inspiring
    March 17, 2017

    Can no one help me on this? I don't even know where to start looking for the problem.

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity ManagerCorrect answer
    Community Manager
    March 17, 2017

    Sorry for the inconvenience.

    First of all, please try creating a new catalog and see if gets created.

    To create a new catalog, perform following steps:

    1. While launching Organizer, keep Shift key pressed

    2. Catalog Manager dialog will pop up

    3. Click on New to create a new catalog

    If you are able to create a new catalog without Organizer crashing, -

    4. Go to Edit > Preferences > Files

    5. Uncheck the option to automatically generate thumbnails of video files.

    6. Once done so, switch back to your older catalog from File > Manage Catalogs

    If issue still persists, I would request you to please share Event Viewer logs. Follow the steps mentioned in Photoshop Elements Editor Help | How to Find Crash Logs on Windows to get those logs

    Thanks,
    Anwesha

    S
    sydhsydhAuthor
    Inspiring
    March 17, 2017

    Thank you Anwesha. That worked perfectly and PSE is up and running again. There were several video icons which I have now deleted from the catalog.

    Many thanks for your help.

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