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francisc75144729
Inspiring
November 13, 2023
Answered

Organiser display

  • November 13, 2023
  • 3 replies
  • 427 views

When I open Elements organiser some of the photos have been revolved through 90 degrees. How can I stop this happening please?

    This topic has been closed for replies.
    Correct answer Greg_S.

    Under Edit>Preferences>Files, do you have the box checked to rotate jpegs using orientation metadata?  I believe this is normally on by default.  Perhaps you accidentally changed it?

     

    3 replies

    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    November 15, 2023

    Under Edit>Preferences>Files, do you have the box checked to rotate jpegs using orientation metadata?  I believe this is normally on by default.  Perhaps you accidentally changed it?

     

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      Adobe Employee
      pradeepkmr
      Adobe Employee
      November 15, 2023

      Hi @francisc75144729 

      Can you provide the steps and file format that are causing the problem?

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      francisc75144729Author
      Inspiring
      November 15, 2023

      Hi Pradeepkmr and thanks for responding.

      All my photos are stored as .jpeg files and I have a large number of folders (different topics, venues etc.) in the system. When I open one of the folders in Elements Organiser there will be the majority of pictures in landscape format but some will be in portrait.  For some reason since installing Elements 24 all the portraits have been revolved into landscapes.  Yes there is a button that I can click to revolve them back the right way but I would prefer to be able to switch off whatever it is the the Elements program that makes this happen in the first place and I certainly would expect it to be able to remember in some way when I have made the correction so I do not have to do it every time I open Elements organiser and go to the same folder.  Any help would be very welcome please.

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      November 13, 2023

      What OS and version of Elements are you using? Are the files   .heic files from an iPhone?

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      francisc75144729Author
      Inspiring
      November 13, 2023

      Hi Greg and thanks for responding.  Windows 11 23H2 Elements 24 and I've never had an iPhone

      Francis

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