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Known Participant
February 6, 2017
Question

Organiser Thumbnails not loading (PSE 14)

  • February 6, 2017
  • 1 reply
  • 1159 views

Hi there,

I have a an iMac (Late 2009) running Sierra 10.12.3. Using PSE 14 with Organiser. I keep my catalogue on an external drive (Western Digital) which has been working fine .

My last few imports of photo's from same camera's cards etc I have been using for some time, will not display the thumbnails in the grid view - just have the hourglass icon.

When I click on them for large view they load and I can open and edit. Occasionally an edited version will open a thumbnail but not always. Started happening at the end of January. Thumbnails before the 27th January continue to load just fine.

I have tried:-

Repair - no errors

Optimize - no change in the display.

I also cleared the Media cache - no change.

I have over 45,000 items in my catalogue - is there some sort of limit? I prefer one large catalogue but would it be better if I split them?

Many thanks

This topic has been closed for replies.

1 reply

MichelBParis
Legend
February 7, 2017

Willow5075 wrote:

I also cleared the Media cache - no change.

The media cache? The file you have to DELETE is the 'thumbs.5.cache' in your catalog folder.

- find the location of that folder from the menu Help >> System Information.

(Note to Windows users: Be sure to allow the Windows explorer to show 'hidden files and folders'.)

- delete it and restart the organizer, let it run to rebuild the cache database; that may take a few hours.

I have over 45,000 items in my catalogue - is there some sort of limit? I prefer one large catalogue but would it be better if I split them?

As far as I know, there is not limit and splitting a catalog would not make the organizer faster. There may be some kind of limit if you use face recognition (I don't).

Known Participant
February 12, 2017

Thanks for taking the time to answer Michel. Unfortunately, I cannot find this 'thumbs.5.cache'. I followed your instruction and checked the location of this file but when I follow the pathway its not there - when I get to the Elements Organiser folder, no folder named /Catalogs /Ext_Catalog/. I have had some Time Machine issues as well so my backups do not pre-date when this issue occurred so couldn't check if the folder was there prior to the date it started. Very tedious. Is there some way to recreate these or do I need to do new install ?

Known Participant
February 12, 2017

ADDIT - I tried recreating the folders listed in the path, restarting computer then restarting Organizer - no change