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Willow5075
Known Participant
February 6, 2017
Question

Organiser Thumbnails not loading (PSE 14)

  • February 6, 2017
  • 1 reply
  • 1159 views

Hi there,

I have a an iMac (Late 2009) running Sierra 10.12.3. Using PSE 14 with Organiser. I keep my catalogue on an external drive (Western Digital) which has been working fine .

My last few imports of photo's from same camera's cards etc I have been using for some time, will not display the thumbnails in the grid view - just have the hourglass icon.

When I click on them for large view they load and I can open and edit. Occasionally an edited version will open a thumbnail but not always. Started happening at the end of January. Thumbnails before the 27th January continue to load just fine.

I have tried:-

Repair - no errors

Optimize - no change in the display.

I also cleared the Media cache - no change.

I have over 45,000 items in my catalogue - is there some sort of limit? I prefer one large catalogue but would it be better if I split them?

Many thanks

This topic has been closed for replies.

1 reply

MichelBParis
MichelBParis
Legend
February 7, 2017

Willow5075 wrote:

I also cleared the Media cache - no change.

The media cache? The file you have to DELETE is the 'thumbs.5.cache' in your catalog folder.

- find the location of that folder from the menu Help >> System Information.

(Note to Windows users: Be sure to allow the Windows explorer to show 'hidden files and folders'.)

- delete it and restart the organizer, let it run to rebuild the cache database; that may take a few hours.

I have over 45,000 items in my catalogue - is there some sort of limit? I prefer one large catalogue but would it be better if I split them?

As far as I know, there is not limit and splitting a catalog would not make the organizer faster. There may be some kind of limit if you use face recognition (I don't).

    W
    Willow5075Author
    Known Participant
    February 12, 2017

    Thanks for taking the time to answer Michel. Unfortunately, I cannot find this 'thumbs.5.cache'. I followed your instruction and checked the location of this file but when I follow the pathway its not there - when I get to the Elements Organiser folder, no folder named /Catalogs /Ext_Catalog/. I have had some Time Machine issues as well so my backups do not pre-date when this issue occurred so couldn't check if the folder was there prior to the date it started. Very tedious. Is there some way to recreate these or do I need to do new install ?

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    Willow5075Author
    Known Participant
    February 12, 2017

    ADDIT - I tried recreating the folders listed in the path, restarting computer then restarting Organizer - no change

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