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Stettin12
Participant
August 15, 2017
Question

Organizer 15 doesn't work

  • August 15, 2017
  • 2 replies
  • 235 views

I can start the Organizer, see the tails, but none of the menu elements works. I click the file - nothing happens, The same with Edit, Find, view and help. Also no reaction when I click Import, Create or Share. And all this happens only in full-screen mode (right upper "maximize"). When I switch the Organizer to not-full-screen it works. Strange, isn't it? Any help?

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    2 replies

    Adobe Employee
    August 16, 2017

    You can refer to help link- Mouse cursor not visible or menus not opening in Adobe Elements Organizer

    It lists the issue and the solution, though already used by you.

    Thanks,

    Arshla

    MichelBParis
    Legend
    August 15, 2017

    stettin12  wrote

    I can start the Organizer, see the tails, but none of the menu elements works. I click the file - nothing happens, The same with Edit, Find, view and help. Also no reaction when I click Import, Create or Share. And all this happens only in full-screen mode (right upper "maximize"). When I switch the Organizer to not-full-screen it works. Strange, isn't it? Any help?

    Yes, as you have found, the workaround to this PSE15 bug on Windows is to:

    - unmaximise the window

    - and/or to set Windows not to 'automatically hide' the taskbar.