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lesh52051207
Participant
Feb 25, 2022 3:26 AM UTC
Question

Organizer 2022 causing black screen

Dell XPS 8940 running Windows 11

I had PS Elements 15.  Organizer had about 10,000 pictures cataloged and was working fine.  I installed PS Elements 2022 and it asked if I wanted to convert my exiting '15' files to '2022'.  I said yes.  

Now when I open Organizer, I see one of my photos briefly.  Then, the entire screen goes black.  It occasionally flickers for a split second.  I have to use Task Manager to shutdown Organizer.  Photoshop Elements and Premiere Element both work fine.

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    7 replies

    Mario29864803re6e
    Participant
    May 13, 2023 1:00 AM UTC

    Same thing is happening with Organizer 2023. Practically is useless. Every command you click turns the screen black. Elements and Premier work fine.

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    May 13, 2023 1:35 AM UTC

    @Mario29864803re6e,  try the following:

    • press the Shift key while opening the Organizer.  This will open the Catalog Manager. 
    • Create and Open a new catalog. 
    • If the program opens OK, go to Edit>Preferences>Media Analysis and uncheck all the boxes.
    • Close the Organizer and relaunch it.
    • If the program opens, go to File>Manage Catalogs and open your old catalog and see if there is any difference with the black screen.
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    sangsoft@verizon.net
    Participant
    Feb 27, 2022 11:06 AM UTC

    Update:

    After a complete gut of  ALL Adobe products and a fresh download and re-install of the same, the 2022 Organizer now launches fine. Now the long (boring) task of reorganizing the Catalog begins yet again. I have come to expect this as normal behavior for Adobe product upgrades. Oh well back to work.

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    sangsoft@verizon.net
    Participant
    Feb 27, 2022 12:04 PM UTC

    Update to the Update:

    Its Back. After launching fine at least 3 times without issue, the black screen is back. I really hate opening support tickets. Such a life drain.

     Granted, I have a lot going on. But this was working fine before 2022 version. So....

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      sangsoft@verizon.net
      Participant
      Feb 27, 2022 7:24 PM UTC

      More updates.

      I re-installed Version 2020 of the Elements suite, and it is aslo having issues. So I suspect this is more than an Adobe issue. I work for a company that is a big Adobe product house so this is a bit concerning.

      I'll have to look into if this if being reported in the corproate production environment also.

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        Bojo4444
        Participant
        Feb 27, 2022 8:37 AM UTC

        The same for me, crashing when importing media in orqanizer 2022, latest updates in Windows 11, Adobe and drivers for HP Pavilion 15-EG0036.

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        sangsoft@verizon.net
        Participant
        Feb 26, 2022 12:15 PM UTC

        I'm also have this issue. Hate to have to rebuild my catalog for a bug. But if that is what it take to find out what happened, so be it. 

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