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robertm45609229
Participant
April 27, 2017
Question

Organizer and Premiere Elements 15 crash at launch after Windows 10 Creators Update

  • April 27, 2017
  • 3 replies
  • 420 views

The programs still work when I start them as administrator, otherwise they produce the "... has stopped working" error.

I have already tried the following methods:

- repaired the organizer catalogue as administrator

- deleted the preferences

- searched for the lavasoft-program (not installed)

- searched the windows event log for the problematic module: nvoglv64.DLL -> installed the newest nvidia-driver (381.89)

- re-installed PSE and Premiere Elements

But I still cannot use the Organizer and Premiere Elements as a normal user - PSE works.

Any other ideas?

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3 replies

robertm45609229Author
Participant
May 11, 2017

Just installed the new nvidia-driver 382.05 and everything is working again!

Anwesha Dev Chaudhary
Participating Frequently
April 28, 2017

Hi,

Sorry for the inconvenience.

Can you please try clearing preferences once? To do so, press Ctrl + Alt + Shift keys while launching Organizer. A dialog will pop up asking to delete Settings file?

Say yes. Now see if you are able to launch Organizer.

There might be a case where the preference got corrupted, so you can try re-installing Premiere Elements once.

Thanks,

Anwesha

robertm45609229Author
Participant
April 28, 2017

Thank you for the answer, but clearing the preferences in this way did not help.

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