Organizer does not show empty folder on share drive

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I use Photoshop Elements Organizer 2025 on Mac OS.

My pictures are stored on a Synology NAS and this is connected as a drive (/photo).

Catalogue and tagging works fine. But when I'd like to move the pictures on a new folder, which is still empty, it is not shown in the library.

The folder is available through Finder.

Jeff ArolaCorrect answer

Community Expert

Not that there is not a solution, maybe, but generally Adobe has cautioned about using a NAS with their software because of issues just like what you're facing.

Just a single external drive connected directly to your Mac would work fine for the same thing your trying to do with a NAS.

Jeff Arola

Correct answer

Community Expert

Not that there is not a solution, maybe, but generally Adobe has cautioned about using a NAS with their software because of issues just like what you're facing.

Just a single external drive connected directly to your Mac would work fine for the same thing your trying to do with a NAS.

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E

exciting_aura3634Author

Participant

Thanks for the response.
NAS is a RAID system an used for high availability reasons

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Greg_S.

Community Expert

I am going to ping @Jeff Arola, another Community Expert who may be able to help you.

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Greg_S.

Community Expert

I know nothing about Macs, but on Windows, the solution would be to right-click on the parent folder (in the My Folders panel) which contains the empty folder and select the option to Show All SubFolders from the context menu.

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