Organizer problem with Elements 2025 and Mac

Question

I have until now used PS Elements ver. 12 editor and Organizer on Windows 10. I have made a catalog backup and tried to restore this backup on my new Mac Mini and PS Elements 2025.

The restore stops in the middle of the restore process with the following error message.

Error encountered while restoring. It is recommended that you contact your disc drive manufacturer and upgrade to the latest available firmware for your specific disc drive before trying again.

I am not aware of any firmware update possibilities.

I have tried with three different harddiscs, The internal harddisc in the mac and two different external harddiscs. I have tried to restore both ways between all discs, with the same result.

Can anyboddy help.

Best regards

Gert Munch

Greg_S. · Answer

I suggest you contact Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)

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