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Participant
March 5, 2017
Question

Package lost with serial number

  • March 5, 2017
  • 2 replies
  • 339 views

Hello,

I bought Photoshop elements out of the box so I could put it on future computers, it's been a year and now I have a new Laptop but I seem to have lost the Package that had my photoshop elements serial code.  How do I go about finding that number so I can fully down load it to my new lap top in addition to my desktop that already has it???

PS really frustrated I cant just email Adobe support, it's taken me a long time to get to this forum and I dont prefer them since it means I'll have to find this discussion again down the road to see any responses.

thank you

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2 replies

John T Smith
Community Expert
Community Expert
March 5, 2017

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

- page has links to programs to find an installed serial number in Mac or Windows

- includes link to your Adobe account to check for registered serial numbers

- when you find your serial number(s) write them down and put in a desk drawer

hatstead
Inspiring
March 5, 2017
Participant
March 5, 2017

Can you give specific steps to find the Serial Number?  I clicked the link you provided and it had another link to take me to My Adobe but then I cant get further than that in finding the serial number in that area.

thank you