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Robert Horler
Participant
Feb 14, 2023 7:37 AM UTC
Question

Paid but Elements2023 wont accept password to download

I have paid for download of Elements2023, next was asked for my password (to start download  ) Password not accepted. Changed password - not accepted. I cannot proceed to download no matter how many times I change password-none accepted.  Where do I go from here ?

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7 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Feb 15, 2023 12:15 AM UTC

It is likely your operating system asking for the operating system password (not the Adobe password) to allow the download.

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Feb 14, 2023 7:14 PM UTC

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

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Test Screen Name
Legend
Feb 14, 2023 9:25 AM UTC

There is no password to download. Nobody said anything about Flash Player. Please show a screen shot of the messages you get (make sure it does not include personal info or Adobe serial number or redemption code). I assume you already know that you do need to enter your system password to install any software, including Adobe software. This won't be your Adobe password. 

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Glenn 8675309
Glenn 8675309
Legend
Feb 15, 2023 12:34 AM UTC

The original poster asked about flash. 

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Robert HorlerAuthor
Participant
Feb 14, 2023 7:48 AM UTC

Are you saying I need Flash Player to proceed ?

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Glenn 8675309
Glenn 8675309
Legend
Feb 14, 2023 12:18 PM UTC

Adobe stopped flash support two years ago.  You're being asked for a password? What website are trying the download from?  This doesn't sound like an Adobe site.  If it was- good.  If it was a place that offered Photoshop elements for something like $29- you can kiss your money goodbye- you just got ripped off. 

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    Robert HorlerAuthor
    Participant
    Feb 14, 2023 11:59 PM UTC

    I tried to download from Adobes own websight. $145. The issë appears to be none acceptance of passwords.  I chaned to a new password perhaps 4 times, each one wouldn't open anything. Thanks for replying.

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