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janineb43757059
janineb43757059
Participating Frequently
Nov 1, 2023 7:24 AM UTC
Answered

Paid PS2024, now asking me to pay

I've just downloaded PS2024, installed it, but now I''m facing a "Buy Now" screen which I can't get past.

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    Greg_S.
    Greg_S.Correct answer
    Community Expert
    Nov 2, 2023 12:36 AM UTC

    I'm guessing that you are using a VPN and made a purchase using an IP address in Ireland.  That is why you are having problems with the serial number.  I think you will need to contact Adobe Support to fix the issue. (This is a user-to-user forum, so there's not much we can do other point you in the right direction.) You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States may be limited.

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    9 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Nov 2, 2023 5:51 AM UTC

    @janineb43757059, please report back if your problem gets resolved.

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    janineb43757059
    janineb43757059Author
    Participating Frequently
    Nov 3, 2023 6:22 AM UTC

    this will be interesting!   Thanks for your interest.

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    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    Nov 2, 2023 12:36 AM UTC

    I'm guessing that you are using a VPN and made a purchase using an IP address in Ireland.  That is why you are having problems with the serial number.  I think you will need to contact Adobe Support to fix the issue. (This is a user-to-user forum, so there's not much we can do other point you in the right direction.) You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States may be limited.

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    janineb43757059
    janineb43757059Author
    Participating Frequently
    Nov 2, 2023 4:10 AM UTC

    OK will do.  Thank you.

     

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Nov 1, 2023 6:45 PM UTC

    Please post a screenshot of the Buy Now screen.  If you purchased after running a trial, there should be an option to license/activate the software.

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    janineb43757059
    janineb43757059Author
    Participating Frequently
    Nov 2, 2023 12:06 AM UTC

    I posted my s/shot as an add-on to my original post but I can't see that now for some reason.
    As soon as I said I'm in Australia  (for a better experience, not) it went to the  buy now  page.

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    Glenn 8675309
    Glenn 8675309
    Legend
    Nov 1, 2023 10:09 AM UTC

    Sure seems like a scam site to me.    Download the trial from the main adobe site.   in the U.S. this is a link you can use to download a trial of pse 2024-:

    https://www.adobe.com/products/photoshop-elements/free-trial.html

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    janineb43757059
    janineb43757059Author
    Participating Frequently
    Nov 1, 2023 11:52 PM UTC

    Oh no, I've been scammed have I?   I'm in Australia.  Thanks for that (I think)  😞

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