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Vollmarschool
Vollmarschool
Participant
March 7, 2017
Question

Password failure to update PSE 14 to 14.1

  • March 7, 2017
  • 2 replies
  • 206 views

Mac OS X Sierra. PSE 14.

PSE notified me that ver 14.1 was available. I clicked to download it, with the Adobe Update Manager, and was asked to login. Tried, but failed to log in using my main Adobe password which does work on my main Adobe account. Are there 2 separate passwords here, and how to I get one that will allow me to Update?

Thanks

    This topic has been closed for replies.

    2 replies

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    March 7, 2017

    Vollmarschool  wrote

    was asked to login.

    Are you sure it wasn't your operating system asking you to enter your local administrator username and password?

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    March 7, 2017

    Hi,

    We regret the inconvenience you have faced.

    Please try the sign-in troubleshooting mentioned in the following kb article and get back to me in case the issue isn't solved:

    Adobe ID account and sign-in troubleshooting

    Thanks,

    Arshla

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