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Rob240063829vii
Participant
May 16, 2023 5:13 PM UTC
Question

PE 11 Serial Number

I want to install Elements 11 on a new PC, I have the barcodes and lot and part numbers from the original package but get a message saying neither is the correct format for a PE 11 serial number when I run the install program 😞
I still have the Amazon receipt for the original purchase 😉
Any advice on how I can get a valid serial number would be most welcome.
Thanks in advance.

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3 replies

Test Screen Name
Legend
May 17, 2023 1:06 PM UTC

Barcodes, lot and part numbers are NOT a serial number. They are going to be the same for everyone.

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Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 16, 2023 5:40 PM UTC

The redemption code from Amazon may only be used once to get the serial number.

If you registered it with Adobe, it should be in your account:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

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    Community Expert
    AxelMattCommunity Expert
    Community Expert
    May 16, 2023 5:19 PM UTC

    Normally you get an redemption code when you buy Adobe software on Amazon. This code has to change into a normal serial number.

    Learn how to use Adobe redemption codes and product codes to activate your apps

     

    Check you emails or your Adobe account if there's the appropriate number.

     

     

     

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