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Participant
December 20, 2021
Answered

PE 2020 won't let me change image size in Save for Web

  • December 20, 2021
  • 3 replies
  • 212 views

When trying to save photos for the web, I click on Save for Web but the new image size area is grayed out. I've never seen this happen before so have no idea why and haven't been able to find any settings to enable changing the image size.

 

The image is a JPEG from a Galaxy S21 Ultra but this has never been an issue before.

This topic has been closed for replies.
Correct answer Bill22332898r1rt

Problem resolved. The area looked grayed out and highlighting the original pixel size didn't allow me to change it. I eventually rebooted because my cat walked across the keyboard. After that, it still looked grayed out but a double click allowed me to enter new size settings. No idea whether the reboot or the double-click fixed the problem.

 

3 replies

Bill22332898r1rtAuthorCorrect answer
Participant
December 20, 2021

Problem resolved. The area looked grayed out and highlighting the original pixel size didn't allow me to change it. I eventually rebooted because my cat walked across the keyboard. After that, it still looked grayed out but a double click allowed me to enter new size settings. No idea whether the reboot or the double-click fixed the problem.

 

MichelBParis
Legend
December 20, 2021
quote

When trying to save photos for the web, I click on Save for Web but the new image size area is grayed out. I've never seen this happen before so have no idea why and haven't been able to find any settings to enable changing the image size.

 

The image is a JPEG from a Galaxy S21 Ultra but this has never been an issue before.


By @Bill22332898r1rt

I just had a look at the specs of the Galaxy S21 Ultra : are shooting really 108 megapixels photos ?

 

Participant
December 20, 2021

The standard camera is 12MP. The high-res camera used for wide shots is 108MP. The photos I'm trying to save were taken with the 12MP camera.

jane-e
Community Expert
Community Expert
December 20, 2021

Hi @Bill22332898r1rt 

Since your question is about Photoshop Elements (PE 2020), I have moved this from the Photoshop forum where you posted.

~ Jane