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Participant
Jul 2, 2023 5:40 PM UTC
Question

PE23 won't load files

Hi, gang. My Photoshop Elements 2023 program stopped working last night (Sat 07/01). The editor would come up and allow me to make a menu choice but wouldn't load any file I chose. And then when I tried to close the window it took several seconds to do so.

 

I have uninstalled the program (the original settings were saved), rebooted and reinstalled it but it's behaving the same way. Should I try another uninstall/reinstall or is something else at work here? HELP! And thanks.

 

Mike!

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1 reply

Greg_S.
Community Expert
Community Expert
Jul 2, 2023 6:13 PM UTC

Were you trying to open a photo that you have just imported into the catalog?  If so, the imported files may be locked while media analysis is taking place. 

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