Peculiar printing problem

Question

I have P S Elements 2025 installed on two Dell laptops, one with W10, the other with W11.

Untill about Sunday everything was fine with both. But then, on the W11 computer, every time I tried to print something from PSE the program would close out of the workspace and return to the home page. I had a long session with a customer service rep from Epson (my printer is an ET-2800), and we determined that the problem lies with the computer or PSE 2025. Other programs work fine, and the W10 version on the other computer is fine.

Anyone have an idea what is causing this or how to fix it?

Thanks in advance!

Craig Wisch

Greg_S. · Answer

Does the printer work from the Organizer?

You can try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)

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