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Craig23546773s86y
Participant
May 7, 2025
Question

Peculiar printing problem

  • May 7, 2025
  • 2 replies
  • 183 views

I have P S Elements 2025 installed on two Dell laptops, one with W10, the other with W11.

Untill about Sunday everything was fine with both. But then, on the W11 computer, every time I tried to print something from PSE the program would close out of the workspace and return to the home page. I had a long session with a customer service rep from Epson (my printer is an ET-2800), and we determined that the problem lies with the computer or PSE 2025. Other programs work fine, and the W10 version on the other computer is fine.

Anyone have an idea what is causing this or how to fix it?

Thanks in advance!

 

Craig Wisch

 

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 7, 2025

Does the printer work from the Organizer?

 

You can try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)

C
Craig23546773s86yAuthor
Participant
May 8, 2025

First time I used the Organizer! And yes, it prints from there.

So the problem lies in the Editor.

I will try that link.

Thanks!

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 7, 2025

Resetting the preferences usually resolves occassional printer problems.  Go to the Edit>Preferences>General tab and click the Reset Preferences on next launch button.

C
Craig23546773s86yAuthor
Participant
May 7, 2025

Sorry: didn't work.

 

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