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brettd69521830
Participant
March 21, 2021
Question

Phone number

  • March 21, 2021
  • 2 replies
  • 243 views

I cannot get my 2019 elements to open up the photo editor. I've never had problems and suddenly it won't open. I have somehting I need to do and print today for my son's school project due tomorrow! I need help ASAP. I cannot get a phone number, just a decision tree saying that a phone call is approriate for help. I only get an automated chat that is sending me to the same decision tree. Circle!

 

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2 replies

Greg_S.
Community Expert
Community Expert
March 21, 2021

Depending on your location, phone support may not be in operation on the weekend.  If you are looking for an actual support phone number check out this webpage.

 

What is happening when you try to open the program?  Are you getting any error messages? 

 

Can you open the Organizer and print from there?

 

See if the solution posted here works for you.   Some additional solutions are found here.

brettd69521830
Participant
March 21, 2021

auto chat is not understanding. I'm so frustrated!!!