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bes1008
Participant
August 3, 2023
Question

Photo downloader in Elements 2023 not using subfolder format in Organizer Preferences

  • August 3, 2023
  • 2 replies
  • 227 views

I've set "Create Subfolder(s) using" "shot Date (yyyy mmm dd)" in Organizer Preferences (Camera or Card Reader). When APD launcches, that option is not listed in the drop-down list; only 'yyyy mm dd'.  This was working fine in Elements 2022.

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
August 4, 2023

I've never seen this problem before.  What region did you use to install the program?

My only other suggestions are to do a complete uninstall and reinstall of the program (and accept the option to delete the preferences file on the uninstall) or try contacting Adobe support.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
August 3, 2023

What OS are you using? 

Can you show us a screenshot of  your Create Subfolder dropdown menu:

 

 

The only suggestion I can offer is to try resetting the default preferences.

B
bes1008Author
Participant
August 4, 2023

I'm using Windows 10 Pro 22H2.
I did the Restore default settings. No change.

This is APD dialog/dropdown

This is Organizer Preferences

 

 

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