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bes1008
Participant
Aug 3, 2023 3:51 AM UTC
Question

Photo downloader in Elements 2023 not using subfolder format in Organizer Preferences

I've set "Create Subfolder(s) using" "shot Date (yyyy mmm dd)" in Organizer Preferences (Camera or Card Reader). When APD launcches, that option is not listed in the drop-down list; only 'yyyy mm dd'.  This was working fine in Elements 2022.

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3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Aug 4, 2023 3:05 AM UTC

I've never seen this problem before.  What region did you use to install the program?

My only other suggestions are to do a complete uninstall and reinstall of the program (and accept the option to delete the preferences file on the uninstall) or try contacting Adobe support.

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Aug 3, 2023 5:24 AM UTC

What OS are you using? 

Can you show us a screenshot of  your Create Subfolder dropdown menu:

 

 

The only suggestion I can offer is to try resetting the default preferences.

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bes1008Author
Participant
Aug 4, 2023 12:24 AM UTC

I'm using Windows 10 Pro 22H2.
I did the Restore default settings. No change.

This is APD dialog/dropdown

This is Organizer Preferences

 

 

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